Refund & Cancellation Policy

This policy applies only to auxiliary bookings made and paid for on BookUrSpace — meeting rooms, day passes, conference rooms, and virtual offices — where payment is collected through Razorpay or through your BookUrSpace Credits balance.

It does not apply to long-term leasing enquiries (coworking, managed offices, shell spaces). Leasing is an enquiry-and-negotiation process between you and the operator (with the operator's identity anonymised by BookUrSpace); no payment is collected by BookUrSpace at the enquiry stage, so there is nothing on the Platform to cancel or refund. Any commercial terms, deposits, or lock-in periods for a lease are agreed directly between you and the operator under a separate agreement.

A booking is confirmed once payment is successfully processed via Razorpay (or your Credits balance is debited) and you receive a confirmation email/notification. Until that confirmation, no booking is guaranteed, even if a payment attempt was made.

You may cancel a confirmed auxiliary booking from your account before the booking's scheduled start time. Refunds are calculated based on how much notice you give:

Refunds are issued to the original payment method (or back to Credits, if that is how the booking was paid) minus any payment gateway fees that Razorpay does not return to us on a cancelled transaction, where applicable.

If an operator cancels your confirmed booking (for example, the space becomes unavailable) or if BookUrSpace cancels a booking due to a platform error, you will receive a 100% refund regardless of notice period, and we will help you rebook an equivalent space where possible.

In case of events outside anyone's reasonable control (force majeure — natural disasters, government orders, strikes, etc.) that prevent a booking from being honoured, we will work with the operator to offer you a full refund or a rescheduled booking, at your choice.

• Credits are a prepaid wallet (1 Credit = ₹100 + 18% GST) used exclusively for auxiliary bookings on the Platform.
• Credits purchased are non-refundable to your original payment method once added to your wallet, except where required by law.
• If a booking paid for with Credits is cancelled under section 3 or section 4, the refunded amount is credited back to your Credits balance (not to your original payment method), unless the cancellation falls under section 4, in which case you may request a cash refund instead.
• Credits do not expire and are non-transferable between accounts.
• GST already charged and remitted on a Credits purchase is refunded only where the corresponding Credits are refunded and applicable law permits it.

Cancel directly from My Bookings in your account, or contact us at hello@bookurspace.com / WhatsApp +91 94803 83013 with your booking reference. We aim to acknowledge every request within 24 hours.

Once a refund is approved, we initiate it immediately on our end. Razorpay's standard processing time applies from there — typically 5–7 business days to reflect in your bank account or card statement, depending on your bank/card network. Credits-balance refunds reflect in your account immediately.

If you believe a cancellation or refund was handled incorrectly, contact us at hello@bookurspace.com first. If we cannot resolve it, you may escalate to your bank/card issuer for a payment dispute, or to the consumer grievance channels available under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

We may update this policy from time to time; the version in effect at the time you make a booking governs that booking. We will post the revised version here with an updated “Last updated” date.

hello@bookurspace.com · WhatsApp: +91 94803 83013